Customer Support Specialist

Your tasks

• Responsibility for handling complaints from acceptance to closure
• Central contact person for customers incl. advice on technical issues
• Carrying out initial analyses of errors and problems in the area of HV systems
• Close cooperation with internal specialist departments in the elimination of complex software errors
• Creation, maintenance and further development of reports, protocols and documentation
• Supporting colleagues from the technical department with organizational issues

Your profile

• Completed technical education (apprenticeship / technical college / HTL) in the field of electrical engineering mechanical engineering, mechatronics or similar
• Ideally first work experience in a comparable position
• Confident handling of MS Office and moderate willingness to travel
• Very good knowledge of German and English
• You enjoy dealing with customers and you are an organizational talent
• You are a team player with strong communication skills and hands-on mentality

We offer

• Extensive onboarding including buddy program and meet & greet with the managing directors
• Agile, modern and dynamic working environment with a “you” culture and room for own ideas
• Flexible working hours and home office days by arrangement
• Congestion-free travel and parking with free charging for e-cars
• Coffee bar and canteen as well as a sunny (roof) terrace
• Health@Kreisel: company doctor, fitness area, sports pool and much more

Interested? Then we look forward to receiving your application! The minimum salary for this position is € 35,000.00 per year. How much you actually earn will be agreed with you individually and depends on your skills and experience.