Customer Support Specialist
(f/m/d) | Full time | Graduate
Our team is waiting for you
As Customer Support Specialist, you are the first point of contact for our customers. They particularly appreciate your competent appearance, your hands-on mentality and your ability to quickly identify and solve problems. Does this apply to you? Then we look forward to getting to know you!
Your tasks
- Responsibility for handling complaints from acceptance to closure
- Central contact person for customers incl. advice on technical issues
- Carrying out initial analyses of errors and problems in the area of HV systems
- Close cooperation with internal specialist departments in the elimination of complex software errors
- Creation, maintenance and further development of reports, protocols and documentation
- Supporting colleagues from the technical department with organizational issues
Your profile
- Completed technical education (apprenticeship / technical college / HTL) in the field of electrical engineering mechanical engineering, mechatronics or similar
- Ideally first work experience in a comparable position
- Confident handling of MS Office and moderate willingness to travel
- Very good knowledge of German and English
- You enjoy dealing with customers and you are an organizational talent
- You are a team player with strong communication skills and hands-on mentality
We offer
- Extensive onboarding including buddy program and meet & greet with the managing directors
- Agile, modern and dynamic working environment with a “you” culture and room for own ideas
- Flexible working hours and home office days by arrangement
- Congestion-free travel and parking with free charging for e-cars
- Coffee bar and canteen as well as a sunny (roof) terrace
- Health@Kreisel: company doctor, fitness area, sports pool and much more
Interested? Then we look forward to receiving your application! The minimum salary for this position is € 35,000.00 per year. How much you actually earn will be agreed with you individually and depends on your skills and experience.
